TY - JOUR AU - شامردای, منصور AU - Hosnav, Reza i AU - Karimi Gavareshki , Mohammad Hosein TI - Presenting of the customer experience management model based on the effects of the cognitive approach on customer behavior in the aviation maintenance industry JO - Modiriat-e- farda VL - 24 IS - 84 SP - 95 EP - 114 PY - 2025 DO - ER -