TY  - JOUR
AU  - Abasi, Reza
AU  - ghiasi, samane
AU  - safari, saeed
TI  - Proposing a Framework for Modifying and Improving Processes Using the Combination of QFD Approach and Multi-criteria Decision Making Based on BPMN.2 Standard
JO  - Modiriat-e- farda
VL  - 19
IS  - 64
SP  - 53
EP  - 72
PY  - 2020
DO  - 
ER  -