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List of Articles Custom Open Access Article Abstract Page Full-Text 1 - Satisfaction survey and Solutions to make customer satisfaction of Regional Water Company Approach to water conservation (Area of study: Khorasan Razavi) مریم حسن نژاد ناصر شاهنوشی حجت هریوندی Open Access Article Abstract Page Full-Text 2 - Decreasing of gap between service quality in direction of increasing of customers, stabilized value with assistance of SERVQUAL model مصطفی کاظمی سعیده فنودی Open Access Article Abstract Page Full-Text 3 - The relation between organizational learning culture and customer satisfaction: The mediating role of job satisfaction مهدی حقیقی کفاش زهره دهدشتی شاهرخ حسن غریبی Open Access Article Abstract Page Full-Text 4 - Investigating the influential factors in the creation of brand equity in higher education (A study of Payame Noor University) میرزا حسن حسینی رومينا فرهادي نهاد Open Access Article Abstract Page Full-Text 5 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers maryam akhavan مجید باقری Open Access Article Abstract Page Full-Text 6 - The Impact of Customer’s Emotion upon Product Features with Kansei Engineering Approach gholamreza hashemzade khorasegani Mohammad Reza Bahrami Open Access Article Abstract Page Full-Text 7 - The effect of good character of managers on organizational commitment of employees (Case study: Islamic Republic of Iran’s Customs Administration) Open Access Article Abstract Page Full-Text 8 - The Role of Agile Manufacturing in Improving Organizational Productivity gholamreza hashemzade khorasegani Mohammad Reza Bahrami Open Access Article Abstract Page Full-Text 9 - Survey the effect of market orientation on Business performance using the model of Harrison and walker علی اکبر جوکار نبی الله نجاتی زاده Open Access Article Abstract Page Full-Text 10 - Modeling of the Factors affecting customer loyalty on internet brand using Fuzzy DEMATEL technique Mobin Net company شادی پارسایی منش Ali Bonyadi Naeini Open Access Article Abstract Page Full-Text 11 - Assessing the impact of organizational change tend to increase customer satisfaction with regard to relationship marketing zahra ameri Open Access Article Abstract Page Full-Text 12 - Providing a New Method for Customer Satisfaction Data Analysis (Case Study: Automotive Industry: Logan Car) mahnaz ebrahimi sadr abadi ali mohammad kimiagari seyed mahdi seyed esfahani Open Access Article Abstract Page Full-Text 13 - Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran) Milad Kolagar Daroonkola Open Access Article Abstract Page Full-Text 14 - The Effect Of Customer Knowledge Management Performance With Moderating Role Of Innovation Capability In Insurance Industry : A Case Study On Alborz Insurance Company nasrin talaeefard Farhad Sanjarifard nader salehi Open Access Article Abstract Page Full-Text 15 - The effect of service brand dimensions on brand loyalty with the mediating role of customer satisfaction and brand attitude: A case study of Keshavarzi Bank branches in Torbat-e Heydarieh وجیهه هوشیار Mohammad rostampour Open Access Article Abstract Page Full-Text 16 - The effect of risk and resources on Firm's growth strategies in high tech industries mohsen Parsajam Bahman Hajipour Esmaeil Fadaei Nejad Open Access Article Abstract Page Full-Text 17 - Using Meta-Synthesis Method to Proposing a Comprehensive Model of Effective Factors in Persuasive Advertising sahar mashhadi Tahmours Hasangholi Pouryasouri Soheila Bourghani Farahani abdolhossein karam pour Open Access Article Abstract Page Full-Text 18 - Provide a Model for Customer Advocacy (Detergents Customers in Tehran mirza hasan hosseini Mohammad MahmoodiMeymand علی اکبر جوکار Farzane sadat hosseiny Open Access Article Abstract Page Full-Text 19 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 20 - Explaining a model for sacrifice based on customer experience in the hotel industry (four and five stars in Shiraz) jahanbakhsh rahimi baghmalek seyed abolghasem mira Mohammad Haghighi Open Access Article Abstract Page Full-Text 21 - Factors Affecting Customer Participation in the New Product Development Process: Case study of food industry of Mazandaran province khorshid forughinia ali akbar Jowkar Mohammad Mahmoudi Maymand mirza hassan hosseini Open Access Article Abstract Page Full-Text 22 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro( kamran jalilian kameleh nasiri Open Access Article Abstract Page Full-Text 23 - Investigating the behavior of bank customers after the merger of branches with the development of a cluster analysis model; Case Study: Mellat Bank رضا قسمتی Open Access Article Abstract Page Full-Text 24 - Analyzing influential factors on non-oil export development in terms of risk in Iran’s Custom Administration Maryam Tanabandeh Sanjar Salajegheh Open Access Article Abstract Page Full-Text 25 - Social media and value creation: the role of interaction satisfaction Seyed Amir Hossein Madani Abolfazl Danaei gholamreza jandaghi Open Access Article Abstract Page Full-Text 26 - Assessing the impact of passion on social media on intention of revisit tourists with a mediating role of customer interaction with customer (Case study: Tourists of Isfahan city) Yazdan Shirmohammadi Ramadan Gholami Awati Maryam Mohammadi Moghaddam Open Access Article Abstract Page Full-Text 27 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers) hamid reza masoudi Open Access Article Abstract Page Full-Text 28 - Comprehensive Design Of Empowering Human Resources Using Knowledge Management (Case Study I.R.I Customs) محمد سعید پوررضا mohamadAli sarlak Ali Jamshidi 20.1001.1.22286047.1401.71.71.2.9 Open Access Article Abstract Page Full-Text 29 - Investigating the Relationship between Knowledge Management Processes and Factors Affecting Human Resources Empowerment mohammadsaeed POUR REZA mohamadAli sarlak Ali Jamshidi 20.1001.1.22286047.1400.20.69.3.9 Open Access Article Abstract Page Full-Text 30 - Investigating effect of front-line of employees’ competences on customer satisfaction with the role of moderating situational conditions (case of study: hypermi of store mashhad وجیهه هوشیار Seyede farnaz Ahmadi saeed Open Access Article Abstract Page Full-Text 31 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province seyedhamid Ghoreishi seyedalireza ebrahimi Open Access Article Abstract Page Full-Text 32 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province seyedalireza ebrahimi seyedhamid Ghoreishi 20.1001.1.22286047.1400.20.67.12.4 Open Access Article Abstract Page Full-Text 33 - Modeling of Electronic Word of Mouth Marketing Based on text mining User comments, A new approach On social commerce Elham Ramezani Ali Rajabzadeh Ghatary Vahid Baradaran Maryam Shoar 20.1001.1.22286047.1400.20.68.1.5 Open Access Article Abstract Page Full-Text 34 - Designing an evaluation model of the effective factors on customers’ satisfaction with a system dynamics approach in the ceramic tile industry of Yazd province amir ehsan Ishaqiyeh Firouzabadi Open Access Article Abstract Page Full-Text 35 - Investigating the effect of Servicescape on Customer Dysfunction Behaviors respect to the Moderating Role of Customer Vulnerability Alireza Rajabipoor Roghaye Quchani Maryam Ahmadi Zahrani 20.1001.1.22286047.1401.21.73.1.2 Open Access Article Abstract Page Full-Text 36 - Investigating the effect of salespeople’s personal interaction on customers word- of - mouth with mediating role affective customer experience and moderating role of customer ethnocentrism and foreign product affinity (Case study of: customers of Janbo chain stores in Tabriz) Ramin Bashirkhodaparasti Nasrin Nemati 20.1001.1.22286047.1401.21.73.2.3 Open Access Article Abstract Page Full-Text 37 - Designing a dynamic model of brand equity with a focus on fake news and customer knowledge at Coca-Cola Davood ariannejad Alireza Pouya Hadi Bastam Ali Hosseinzadeh Open Access Article Abstract Page Full-Text 38 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی Open Access Article Abstract Page Full-Text 39 - Proposing a model of customer retention through value co-creation in service projects Ali Asghar Tashakkori Fereshteh Lotfizadeh Homa Doroudi Open Access Article Abstract Page Full-Text 40 - Investigating the Effect of Customer Brand Identification on Social Influence, Experimental Hedonic Value and Repurchase Intention by Explaining the Role of Antecedent Factors mahdi sabokro Sadegh Paydar Maryam Ahmadi Zahrani Open Access Article Abstract Page Full-Text 41 - Evaluating the Effect of Sustainable Marketing with Customer Equity Approach on Consumer behavior and Organizational Performance (Case Study: Detergent Manufacturer Companies of Iran) َAbolfazl Dehghani firoozabadi Alireza Asadzadeh firoozabadi vajiheh andalib ardakani Open Access Article Abstract Page Full-Text 42 - The Impact of Perceived Service Quality on Customer Citizenship Behavior of Kermanshah National Bank According to the Mediator Role of Customer Satisfaction فتانه یاراحمدی mah noosh fili Open Access Article Abstract Page Full-Text 43 - The Mechanistic Role of Brand Orientation in Translating Marketing Capabilities and Entrepreneurial Orientation into Brand Value: A Case Study of the Tile and Ceramic Industry Mohammad Zarei Mahmoudabadi
