Presentation of interpretive structural model for claim management in the construction projects
Subject Areas :
seyed abolfazl
mousavi
1
(University of Science and Technology)
morteza
bagherpour
2
(University of Science and Technology)
Keywords: Claim management Cause of claim Construction project Interpretive structural modeling ,
Abstract :
Claim management is one of the most important and challenging issue in projects in the world, and many of stakeholders of projects belive that the claims are one of the most destroyer in constraction industry. Growth of claims in construction projects has an inverse correlation with triangular goals of project management (time, cost and quality), so increasing claims cause extension of time and cost and decrease in project quality. Claims are natural trait in construction industry. However we can’t remove contingency of this claims but we can, by identify main causes of claims and relation between them, prevent from contingency them in future projects.In this research, research data have been collected by literature review studies and interview with expert was conducted to identify the 34 causes of claims in construction projects.Then these causes by questionnaire in cluding frequency and intensity of impactwere distributed among experts.Then according to the result of this questionnairesthe most important causes of claim in construction projects are determined that they are contained 10 causes.a model for relationship between causes of claim in construction projects has designed byInterpretive structural modeling.At the end some suggestions has been presented to prevent the claim or to manage them. These corrective solutions have been presented base on model in 4 stage in procedure of project. research results show that between claims causes, these causes: selecting contractor on base low price without notice to qualification and technical ability, ambiguities in contract documents and clauses, unexpected change in exchange and interest and low price of contract due to high competition, have a significant effect and impressment on other causes, so they play important roles in preventing or decreasing claims.
ابراهیمی، ن. ا. ، فراهانی،م. و شیخ، م. ج. (1389) " آسیب شناسی و ریشه یابی فرایند مدیریت ادعا ها و رفع اختلافات در قراردادهای طرح و ساخت، مطالعه موردی قراردادهای وزارت نفت"، ششمین کنفرانس بین المللی مدیریت پروژه، 27-26 دی، تهران، ایران.#
تلخابی، ه. (1392)"بررسی و تحلیل علل ایجاد ادعاهای پیمانکاری قراردادهای طرح و ساخت عمرانی پروژه های زیرزمینی کشور"، نشریه مهندسی تونل و فضاهای زیر زمینی، دوره3، شماره1. #
خاکی، غ.ر. (1384) روش تحقیق با رویکردی به پایان نامه نویسی (چاپ دوم)، انتشارات بازتاب.#
شاکری، ا. و منصوری، م. (1393) "مدیریت دعاوی ادعاهای پیمانکاران عمرانی"، همایش ملی مهندسی عمران کاربردی و دستاوردهای نوین، تهران، ایران. #
صفوی، ع. ، شایانفر، م. و نصر آزادانی، م. (1386) " بررسی علل تاخیر زمان اجرای پروژه های عمرانی شهری با توجه به عوامل پروژه"، ششمین کنفرانس بین المللی مدیریت پروژه، 27-26 دی، تهران، ایران.#
ظریف، س. و نوری، س. (1387) " ارائه الگویی برای مدیریت پروژه ارزش محور در طرح های عمرانی"، سومین کنفرانس ملی مهندسی ارزش، تهران، ایران.#
محمد کریمی، ش. و عربشاهی، ن. (1391) روشهای حل اختلافات و دعاوی قراردادهای ساخت (چاپ دوم) ، انتشارات فدک ایساتیس.#
Abdullateef,A.O. and Anavhe,P.," Perceived Claim Sources in the Nigerian Construction Industry" , Department of Construction Management , 2014,Vol.4, No.3, pp.281-295.#
Agarwal A., Shankar R., Tiwari M.K., "Modeling agility of supply chain"; Industrial Marketing Management, 2007.#
Al Mohsin, M.,"Claim Analysis of Construction Projects in Oman", International Journal On Advanced Scince Engineering Information Technology 2012 ,Vol.2 , PP.72-78.#
Bonaventura.H.W and Tobgay, S.,"Construction Claim Types and Causes for a Large-Scale Hydropower Project in Bhutan", Journal of Construction in Developing Countries , 2015, pp.49-63.#
Bassioni , H. and A. El-Razek,"Avoiding Claims in Egyptian Construction Project :A Quantitative Survey", 2012, PP.75-84.#
Chandramowli,S. and Transue,M.," Analysis of Barriers to Development in Landfill Communities Using Interpretive Structural Modeling", Habitat International, 2011 ,PP.246-253.#
Digalvar,A. and Giridhar,G.,"Interpretive Structure Modeling Approach for Development of Electric Vehicle Market in India"12th Global Conference on Sustainable Manufacturing, 2015 ,PP.40-45.#
Dhaval M.Parikh and G.J.Joshi, "Claim Cause Relationship Study of Highway Construction Projects in India Through Factor Analysis", International Journal of Civil Structural, jun 2013,Vol.3, Issue 2, PP.43-45.#
Faisal,M.,Banwet,D.K. and Shankar,R.,"Supply Chain Risk Mitigation: Modeling the Enablers, Business Process Management , 2006 , PP.535-552. #
Kamal, Ouda, "Investigating of Factor Causes Claims Creation in Construction Projects in the Gaza Strip-Palestine", January 2014.#
Kumar, S.,Luthra, S., Haleem, A.,"Customer Involvement in Greening the Supply Chain: an Interpretive Structural Modeling Methodology", Journal of Industrial Engineering International, 2013,PP.1-13.#
Mandal A., Deshmukh S.G." Vendor selection using interpretive structural modeling (ISM)", International Journal of Operation & Production Management, 1994, pp.52-59.#
Moura,H. and Teixeira, J., "Type of Construction Claims:A Portuguese Survey", 23 annual ARCOM Conference , 2007, PP.129-135.#
Nor Azmi ,B. and Hamimah, A., "A Study of Construction Claim Management Problems in Malaysia", 2nd Global Conference on Business , Economics , Management and Tourism, 2014, PP.63-70.#
Project Management Institute Maryland. 2013, A Guide to The Project Management Body Of Knowledge:
(PMBOK Guide). 5th Edition.,#
Ravi,V. and Shankar,R.," Analysis of Interactions Among the Barriers of Reverse Logestics ", Technological Forecasting and Social Change ,2005 , PP.1011-1029.#
Semple,Ch.,Hartman,F. and Jergeas,G.,"Construction Claims and Dispute: Cause and Cost/Time Overruns", Journal of Construction Engineering and Management , 1994, PP.758-795.#
Shah, A., Bhatt, R. and Bhavsar, j.,"Types and Causes of Construction Claims",International Journal of Engineering Research&Technology, 2014,Vol. 3, issue12, pp.732-735.#
Soliman,A. ,Ibrahim,A. and Mohamed,H. , " Reducing Construction Dispute Through Effective Claim Management ", American Journal of Civil Engineering and Architectture,2014,Vol.2, No.6,PP-186-196.#
Zaneldin, Essam,"Construction Claims in the United Arab Emirates:Types,Causes and Frequency", International Journal of Project Management, 2006,Vol.2, pp.453-459.#