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    • Open Access Article

      1 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment
      elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی
      Issue 77 , Vol. 22 , Winter 2024
      In organizations today, lack of sense of responsibility towards customers prevents effective service to them.The purpose of this study was to investigate the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer servi More
      In organizations today, lack of sense of responsibility towards customers prevents effective service to them.The purpose of this study was to investigate the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment in Ahvaz Social Security Organization. This research is applied and descriptive. The statistical population of this research is 210 employees of the Social Security Organization of Khuzestan province. Cochran's formula was used to determine the sample size and the number of samples was estimated to be 126. Sampling in this study was simple random. The data collection tool in this study is a questionnaire. The validity of the questionnaires was confirmed by using the content validity method and their reliability was confirmed by calculating Cronbach's alpha. In this study, to investigate and test the hypotheses and conceptual model, the structural equation approach and Smart Pls2 and Spss 19 software were used. The results of examining the hypotheses showed that social responsibility has a positive and significant effect on organizational pride. It also showed that among the dimensions of social responsibility, legal responsibility and humanitarian responsibility are of the highest importance. The results also show that social responsibility and customer service commitment have a positive and significant effect and finally organizational pride has a positive and significant effect on customer service commitment. Manuscript profile

    • Open Access Article

      2 - پدیده دوستی در محل کار و شدت اخلاقی کارکنان در شرکت های داروسازی
      mojtaba farrokhi
      Issue 77 , Vol. 22 , Winter 2024
      The present study was conducted with the aim of investigating the effect of friendship in the workplace on moral intensity. This research is applied in terms of purpose and descriptive-correlation in terms of month. The statistical population of these researchers and More
      The present study was conducted with the aim of investigating the effect of friendship in the workplace on moral intensity. This research is applied in terms of purpose and descriptive-correlation in terms of month. The statistical population of these researchers and pharmaceutical companies in the city of Isfahan were 1850 people in 1401, of which 322 people were selected as a sample using the available sampling method. This research includes 7 hypotheses, for which a 24-question standard questionnaire was used. In this research, construct validity and validity were used to check the validity of the questionnaire, and Cronbach's alpha method was used to determine the reliability of the questionnaire. SPSS 22 and AMOS 22 software were used to analyze the data and test the hypotheses. The results of the hypotheses test showed that friendship at work has a significant effect on moral intensity with a value of 0.64. Friendship at work has a significant effect on importance with a value of 0.41. Friendship in the workplace with a value of 0.49 is on the agreement of social influence. friendship at work with a value of 0.41 over proximity; friendship at work with a value of 0.37 on the effect; Friendship at work with a value of 0.46 has a significant effect on time urgency and friendship at work with a value . Manuscript profile

    • Open Access Article

      3 - Assessment of organization efficiency using an integrated model of EFQM-network data envelopment analysis
      Mohammad Fallah Esmaeil Najafi Alireza Khosravi
      Issue 77 , Vol. 22 , Winter 2024
      Establishment of the modern managerial systems is one of the most important steps for the excellence of organizations. The European Foundation of Quality Management (EFQM) is one of the technics that has started from Europe during the two recent decades and nowadays man More
      Establishment of the modern managerial systems is one of the most important steps for the excellence of organizations. The European Foundation of Quality Management (EFQM) is one of the technics that has started from Europe during the two recent decades and nowadays many organizations are in the process of implementing this model with- in their managerial domain. Data Envelopment Analysis (DEA) is a known nonparametric tool for evaluating the organization’s efficiency. In addition to having the capability to measure the total efficiency of a system, network DEA is able to calculate the efficiency of system components. Since EFQM can be considered as a multi-stage system, existence of network DEA along with it can improve the analysis. In this paper, an integrated model has been suggested based on EFQM and Network DEA for assessing the organization’s operation. For this purpose, at first the EFQM has been considered as a ‘four-stage system’ including leadership (the first stage), activities related to employees, policy, strategy and partnership (the second stage), processes (the third stage), and results (the fourth stage). Then considering 32 sub-criteria in EFQM, input and output variables have been determined for each one of the four stage s and on this basis math form for Network DEA model has been developed for this 4-satge system. Manuscript profile

    • Open Access Article

      4 - Designing a model for reducing the behavioral entropy of justice administration employees, focusing on the three-pronged model
      Maryam Gholizadeh Mohammad Ali Sarlak Ebrahim Mehranfar
      Issue 77 , Vol. 22 , Winter 2024
      Changing employee behavior is a common challenge for many organizations. When employees deviate from expected behavior, it can be seen as a form of human behavioral entropy, making it difficult to predict their actions. Entropy is a degree of disorder in any system th More
      Changing employee behavior is a common challenge for many organizations. When employees deviate from expected behavior, it can be seen as a form of human behavioral entropy, making it difficult to predict their actions. Entropy is a degree of disorder in any system that increases over time according to the second law of thermodynamics. Disturbances may also occur in human behavior when human behavior goes out of stability and moves towards instability, which can be called entropy in behavior. With the appearance of entropy in the behavior of employees, it becomes difficult for managers to control their behavior and the possibility of any behavioral problems in the organization is obvious. Understanding the underlying causes of these behaviors can help prevent problems within organizations. This study is focused on developing a model to reduce employee behavioral entropy within the justice administration system. The research is qualitative in nature, with a statistical population consisting of experts with relevant experience in the field. The research sample was selected using purposive sampling. Qualitative data was collected through interviews and analyzed using thematic analysis. The results of the analysis identified background factors (economic, legal, social, political, and technological), behavioral factors (personality, professional ethics, job passion, impression management, and job satisfaction), and structural factors (structural and process, leadership, work rules and regulations, cultural and educational) as organizing categories and basic categories in the design of the model, focusing on a three-pronged approach to reducing justice administration employee behavioral entropy. Manuscript profile
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    • Open Access Article

      1 - Investigating Effect of Technological Variables and Organizational Learning on Organizational Performance Through the Mediation of Organizational Innovation (Case Study: Iranian Industry Bank)
      Mahdi Joneidi Jafari Mohammad Aghdasi
      Issue 57 , Vol. 17 , Winter 2019
      This paper examines the effects of technological variables, including top management support for technology, on the development of technological skills, technological distinctive competencies and organizational learning. It also examines the effects of technological dis More
      This paper examines the effects of technological variables, including top management support for technology, on the development of technological skills, technological distinctive competencies and organizational learning. It also examines the effects of technological distinctive competencies and organizational learning on organizational innovation. How these variables affect organizational performance. This study was conducted using a descriptive-survey research method with a sample of 30 banks approved by the Central Bank of Iran using a questionnaire and through structural equation method. The results of the research show that: (1) top management support has a positive impact on the development of technology skills, technological distinctive competencies, and organizational learning. (2) Technological distinctive competencies and organizational learning, directly or indirectly through organizational innovation, have a positive impact on organizational performance. It was also confirmed that innovation has a positive impact on organizational performance. Research also has recommendations for business professionals that the creation of merit is complex and a long-term process that should be pursued with the long-term strategy of the company. Therefore, the involvement of management through the design of an entrepreneurial strategy is also a major issue. Manuscript profile

    • Open Access Article

      2 - Identifying and ranking the Factors Affecting the User Experience of Recommendation Systems in Online Environments (The Case Of: Digikala WebSite)
      Mahdi Farmani Mohammad Ghaffari Hossein moeini Mostafa Zandi Nasab
      Issue 61 , Vol. 18 , Winter 2020
      this research is going to identify and rank the factors influencing on user experience from proposing systems in online environment. This research is functional in terms of its purpose, and it is a descriptive one in terms of information gathering. The statistical popul More
      this research is going to identify and rank the factors influencing on user experience from proposing systems in online environment. This research is functional in terms of its purpose, and it is a descriptive one in terms of information gathering. The statistical population of the study was all users of DJ's internet store, who have used the services of this store in April and May of 2018. To determine the sample size, the Kumer and Lee patterns were used, the sample size was 500 and 458 of the samples in questionnaries were completed and obtained. Sampling method was used to select the members of the statistical sample and the data were collected by using both library method for reviewing the literature and the field method for distribution and collection of questionnaries. Validity of the questionnaries was measured by experts and reliability was confirmed by cronbach's alpha. Data analysis was done by exploratory factor analysis using spss software. The findings of this study showed that user experience includes 13 dimensions. To test the dimensions, a one sample T test was used. Therefore studying these dimensions showed that all dimensions are in good condition. Shannon Entropy was used to rank dimensions. Manuscript profile

    • Open Access Article

      3 - Designing Strategic Pattern of Knowledge Management in Cultural and Educative Affairs
      mehdi rahimi Hadi Rezghi ali akbar farhangi nader mohaghegh
      Issue 62 , Vol. 19 , Spring 2020
      These days based on the feature and variety of cultural and educative organizations designing the knowledge management components in accordance with strategy are different and the main strategy of organization improves the synergy of organizational knowledge. Success of More
      These days based on the feature and variety of cultural and educative organizations designing the knowledge management components in accordance with strategy are different and the main strategy of organization improves the synergy of organizational knowledge. Success of a cultural and educative organization relies on applying an appropriate pattern of knowledge management in ruling that organization. A variety of factors may affect designing the strategic pattern of knowledge management that noticing to them may be a key issue in designing successful pattern of knowledge management. The aim of this research is to identify the fundamental components of knowledge management in Tehran province’s prison organization that may have an effect on designing an appropriate strategic pattern of knowledge management in cultural and educative affairs. For identifying and extracting the aimed components the qualitative method is chosen based on the explorative nature and complexity of different dimensions of research. For gathering information from the society of this research that include cultural bosses, employees and prisoners of cultural affairs the deep interview is used. The experts are chosen by using purposeful sampling method and theory. Data analysis shows that after 19 interviews the categories reached to a theoretical saturation. Findings show that 20 components including explanation and dissemination of organizational culture, knowledge oriented strategy an policies, patterning, role of leadership, importance of human resource, appropriate infrastructure of technology and information, evaluation processes of role, organizational structure, experts’ network, assigning rewards and incentives, educational programs, cooperation and teamwork, difficulty in accessing knowledge, knowledge management architecture, reengineering, clarity, trust, systematic relationship with stakeholders, knowledge strategies, importance of recording saving and documentation of knowledge are identified. Conclusion: Designing strategic pattern of knowledge management in cultural and educative affairs of Tehran’s province prison organization may be successful in case the identified components find establishment and to be used in that organization concerned. Manuscript profile

    • Open Access Article

      4 - Developing the Roadmap of Succession Planning in the Organization (Case study: Iranian Gas Transmission Company, district 3)
      Mostafa Najafi Sharafeddin  Mohammad arazi Aliakbar Hasani
      Issue 51 , Vol. 16 , Summer 2017
      Developing a roadmap for an organization creates a clear path to a series of goals and visions for the future. Organizations use roadmap as a tool for variety of strategic objectives and the reason of this, is the diversity of approaches and techniques in this field. Ro More
      Developing a roadmap for an organization creates a clear path to a series of goals and visions for the future. Organizations use roadmap as a tool for variety of strategic objectives and the reason of this, is the diversity of approaches and techniques in this field. Roadmap helps companies, industries and organizations to map what they need to do to succeed in the future. Planning for supply appropriate human resources for the organization's future is one of the key and strategic decisions making for the organizations. In general, the purpose of succession planning is the preparation of talented individuals within the organization, to fill key, delicate and strategic jobs. Therefore, planning to build an integrated model to replace the old forces in any organization is inevitable. Therefore, in this paper we have tried to draw a comprehensive roadmap for the implementation of the succession planning as a roadmap for the survival of the organization, as well. A case study in this paper is the Iranian Gas Transmission Company, district 3 and with respect to the company's strategic importance to the country from different aspects affecting the sustainable growth, the development of roadmap for the future of this organization has been on the agenda. Data collection based on experts' comments and by using the Delphi process was conducted. The findings show that the roadmap developed according to the validation conducted by experts, has been well managed the visible and invisible Gas company needs to provide succession of forces according to the goals. Manuscript profile

    • Open Access Article

      5 - Investigating the Relationship between Organizational Performance Evaluation Components (Case Study: Public Sector Purchasing Organization)
        Alireza Aliahmadi
      Issue 63 , Vol. 19 , Summer 2020
      The evaluation of the organizational performance is an important area in management. The significance of the performance evaluation is mainly associated with its necessity for the originations and managers. In other words, if the performance of the organization is not e More
      The evaluation of the organizational performance is an important area in management. The significance of the performance evaluation is mainly associated with its necessity for the originations and managers. In other words, if the performance of the organization is not evaluated, its management is hampered. This study aims to examine the relationship between the components of organizational performance evaluation. The research population includes 30 cases chosen from the university lecturers and the elite in the fields of organizational performance evaluation, supply chain, logistics and support. The sample size was determined using the census approach. The research method was descriptive and correlational, and a self-constructed questionnaire—using the Delphi method— was used to collect the data. The validity and reliability of the scale were reported as 0.96 and 0.91, respectively. The obtained data were analyzed using both descriptive and inferential statistics in the form of tables and figures. The data were analyzed by Smart PLS and Structural Equation Modeling. Attempts were made to examine all the factors affecting the logistic organizational performance. Therefore, six main factors and 30 minor factors in the form of 101 items were examined. The results showed that infrastructure and input, growth and learning, results and consequences, stakeholders’ satisfaction, finance and procedures were confirmed as main factors of logistic organizational performance evaluation. The model was also reported powerful according to goodness of fit indices. Manuscript profile

    • Open Access Article

      6 - Investigating a model of implementation and development business intelligence in organization with the purpose of improving decision-making
      Payam Yaghli    
      Issue 64 , Vol. 19 , Autumn 2020
      This article firstly tries to identify the various dimensions of successful implementation and development business intelligence as a set of technologies and processes that promote the procedure of the decision-making in the organization. Next, the effect of these dimen More
      This article firstly tries to identify the various dimensions of successful implementation and development business intelligence as a set of technologies and processes that promote the procedure of the decision-making in the organization. Next, the effect of these dimensions on the process of decision-making in Eghtesad-e-Novin Bank, as a financial organization in which the speed of decision-making is of importance will be discussed. The criteria are the cultural, strategic and environmental factors, human resources and business intelligence tools the effects of which are discussed on the variable of "the latency in decision- making" in four divisions of organizational decision environment. The research methodology is mixed in this research and for this purpose in the qualitative part, the different dimensions of success in implementation and development business intelligence were extracted on the quality of decision-making with the Delphi technique by using the method of interviews and open questions in three stages and with the snowball method with the opinions of 18 experts. In the quantitative part, the priorities were determined with the help of the Analysis Network Process and Super Decision software. Finally, the main questionnaire has been finalized for the distribution among 90 personnel of different levels of the development and implement of business intelligence systems and the direct users of these systems in the organization. With the help of Smart Plus software and structural equations, as well as the effect of research variables on the reduction in the latency in decision-making, the relevant assumptions have been examined in a descriptive and survey manner with factor analysis. The proposed factors and models for evaluating business intelligence presented in this article help organizations, especially financial organizations in which speed in decision-making is of particular importance, to promote decision-making and minimize possible latencies in decision-making. Manuscript profile

    • Open Access Article

      7 - A model for change governance structures for implementation theocracy based velayat-e faqih
       
      Issue 56 , Vol. 17 , Autumn 2018
      The Iranian people, led by Imam Khomeini revolted for the establishment of Islamic rule. Today the world's ‎dominant discourse is democracy and for this purpose, the nature of the government of Iran became Islamic Republic that ‎democracy is form and Islamic is terms o More
      The Iranian people, led by Imam Khomeini revolted for the establishment of Islamic rule. Today the world's ‎dominant discourse is democracy and for this purpose, the nature of the government of Iran became Islamic Republic that ‎democracy is form and Islamic is terms of content of government. Due to the lack of experience of Islamic countries in ‎democratic, western systems of governance was accepted to implement democracy. For Islamization of the government, it ‎placed the Supreme Leader at the head and the Guardian Council supervisory of parliament. Now, after nearly four decades ‎is essential to be revised in the governance structures. If there is a fault in the system should be desgined a system based on ‎religious approch and according to the conditions implement that in the absence of Imam Islamic roles should be ‎implemented. ‎ The study based on religious principles, characteristics of Islamic government and conditions of our country a ‎model for implementing religious government is designed. Content analysis method is used to obtain principle that should ‎be considered in the design of governance structures. For finding religious (Islamic) government a questionnaire among 30 ‎people who were selected snowball was distributed and analyesd with AHP method. For the realization of these features ‎according to religious principles and features of Iranian people, a system was designed that accordind to the idea of ten of ‎experts was revised. ‎ Keywords: neighborhood management, theocracy, theocracy structure, urban managementthe supreme leader.‎ Manuscript profile

    • Open Access Article

      8 - Developing a hybrid model to clustering Tehran Stock Exchange companies using meta-heuristic algorithms
        Ali Mohaghar
      Issue 59 , Vol. 18 , Summer 2019
      Investment decision, have always has been one of the most important issues. Investors are trying to achieve the highest efficiency and the least risk by selecting the best companies from Among a wide variety of companies considering to various financial indicators. Acco More
      Investment decision, have always has been one of the most important issues. Investors are trying to achieve the highest efficiency and the least risk by selecting the best companies from Among a wide variety of companies considering to various financial indicators. Accordingly, today, there are many ways to analyze the data from this company. One of the ways is clustering that classification of the companies. However, the present study aimed to identify and distinguish successful from unsuccessful companies in Tehran Stock Exchange has been done using K-means clustering. Then this problem is solved using meta-heuristic algorithms. The results indicate that meta-heuristic algorithms compared with conventional methods, more efficient and have led to a global optimum. Also these results of Altman’s bankruptcy model were confirmed results of meta-heuristic algorithms. Manuscript profile

    • Open Access Article

      9 -
         
      Issue 45 , Vol. 14 , Winter 2016

    • Open Access Article

      10 - Studying the effect of Qualified Management on Environmental Management and Green Supply Chain and their impact on Green function ( A Case study done by:Pars Khazar co.)
      seyyed sajjad mohtasham Reza  Esmaeilpour Mohammad Rahim  Ramazanian
      Issue 48 , Vol. 15 , Autumn 2016
      Nowadays, in the competitive market, for survival in the global and local competition, companies are required to improve the quality of their goods and do not limit the improvement of the quality of their products to a series of characteristics and features to attract t More
      Nowadays, in the competitive market, for survival in the global and local competition, companies are required to improve the quality of their goods and do not limit the improvement of the quality of their products to a series of characteristics and features to attract the customers’ satisfaction. But, they consider the quality in the product’s design and process and believe that in order to achieve a developed production and improve the performance, they must include the environmental factor in the quality of their goods. Considering environmental factors and managing the green supply chain are effective in the quality of goods and lead to an improvement in the performance of companies in production. This research is applied in terms of objective and scientific in terms of nature and research methodology, and its statistical population includes all managers, experts, consultants, engineers, employees, customers and some of expert activists in the sector of Pars Khazar manufacturing companies and their relating branches. For data analysis, the structural equations modeling, partial least squares, multivariate analysis and fitness model variables test were done using LISREL(8.5) and SPSS(21) softwares. Manuscript profile
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    Last Update 3/19/2024