بررسی تاثیر توانمندسازی کارکنان بر اشتراک‌گذاری دانش در سازمان پست و مخابرات شهر شیراز
محورهای موضوعی : مدیریت دانش
سعید سعیدا اردکانی
1
(دانشگاه یزد)
مهدی تاج پور
2
(دانشگاه تهران)
الهه حسینی
3
(دانشگاه یزد)
کلید واژه: توانمندسازی- اشتراک‌گذاری دانش- سازمان پست و مخابرات,
چکیده مقاله :
هدف از انجام این تحقیق بررسی تاثیر توانمندسازی کارکنان بر اشتراک‌گذاری دانش در سازمان پست و مخابرات شهر شیراز می‌باشد. جامعه آماری این پژوهش شامل کلیه کارکنان سازمان پست و مخابرات شهر شیراز به تعداد 210 نفر بوده است. برای تعیین حجم نمونه از جدول مورگان استفاده‌شده است ، که با توجه به تعداد جامعه ، حجم نمونه موردنیاز پژوهش 132 نفر تعیین شده است. از آنجائی که این تحقیق در یک ارگان واقعی صورت گرفته است و از نتایج آن می توان به‌صورت عملی استفاده کرد این تحقیق از نوع هدف کاربردی و ازنظر روش در زمره تحقیقات توصیفی – پیمایشی قرار می‌گیرد که بیشترین جمع‌آوری داده ها از طریق پرسشنامه با متغیرهای اشتراک‌گذاری دانش و توانمندسازی حاصل‌شده است که از پرسشنامه استاندارد استفاده‌شده است. جهت بررسی روایی از روایی سازه و پایایی این پرسشنامه با استفاده از ضریب آلفای کرونباخ 0.799 تائید شد. جهت تجزیه‌وتحلیل داده‌های جمع‌آوری‌شده از نرم‌افزار smart PLS استفاده گردید. نتايج پژوهش نشان داد که توانمندسازی کارکنان بر اشتراک‌گذاری دانش در سازمان پست و مخابرات شهر شیراز دانش تاثیر معنی‌دار دارد .
the present study aimed to investigate the effect of employee empowerment on knowledge sharing in Post and Telecommunication Company in Shiraz city. The statistical population consists of 210 people of all employees working in the PTC of Shiraz city. The sample size was determined 132 people according to Morgan table. Since this research discovers new facts and gives immediate answer to a question, it can be classified as an applied research by purpose. In addition, the Methodology approach to research is of descriptive-survey type that a standard questionnaire which its reliability was confirmed by Cronbach's alpha coefficient (0.799) was used to collect the date. The smart PLS software was employed to analyze the data. The results showed that knowledge empowerment of employees on knowledge sharing has a significant impact on knowledge.
منابع:
• دامغانیان، حسین.، زارعی، اعظم و روزبان، فرزان (1392). بررسی تأثیر فنّاوری اطلاعات بر مدیریت دانش با میانجی‌گری توانمندسازی در شرکت ملی حفاری ایران، مدیریت فن‌آوری اطلاعات، صص: 85-102.
• سلاجقه، سنجر.، پوررشیدی، رستم و موسایی، محمود (1392). تحلیل توانمندسازی روان‌شناختی کارکنان و رابطه آن با مدیریت دانش. فصلنامه مطالعات مدیریت (بهبود و تحول)، (72)23، 188-99.
• عسگری، ناصر.، خیراندیش، مهدی.، غلامی، مهرداد و خلعتبری، مریم (1392. تأثیر توانمندسازی روان‌شناختی کارکنان بر توسعۀ ظرفیت خلق دانش در سازمان، فن‌آوری اطلاعات، (5)1، صص: 126-107.
• قلی پور ، رحت الله ، صمدی ، حمزه (1394) بررسی تأثیر توانمندسازی روان‌شناختی بر فرهنگ اشتراک‌گذاری دانش موردمطالعه: کارکنان زن ادارة آموزش‌وپرورش استان مازندران ، مطالعات رونشناختی زنان ، دوره 13، شماره 4، زمستان 1394، صفحه 181-203
• موسوی ، جعفر ، شیروانی ، سمیه(1393) بررسی تأثیر مدیریت دانش و توانمندسازی روان‌شناختی بر خلاقیت کارکنان، پژوهشهای معاصر در مدیریت ورزشی، سال چهارم ، شماره 7.
• Amiri, A., M. Pourkiani, and R. Pourrashidi. 2014. Investigating the relationship between knowledge sharing and employee’s psychological empowerment in executive organizations. International Journal of Modern Management & Foresight 1 (4): 121-132.
• Azeem, Mirza Muhammad, Abrar, Muhammad, Bashir, Mohsin, & Zubair, Ali. (2015). Impact of organizational justice and psychological empowerment on perceived organizational performance: The mediating role of organizational citizenship behaviour. American Journal of Industrial and Business Management, 5(05), 272.
• Badah, Ahmad. (2012). Relationship between the knowledge management processes and the administrative empowerment with the employees of the ministry of higher education and scientific research-Jordan. European Scientific Journal, ESJ, 8(28).
• Cao, Yong, & Xiang, Yang. (2012). The impact of knowledge governance on knowledge sharing. Management Decision, 50(4), 591-610.
• Chen, Le, & Stewart, Rodney A. (2010). The moderating effect of knowledge sharing on the relationship between manufacturing activities and business performance. Knowledge Management Research & Practice, 8(4), 285-306.
• Din, Noorriati, & Haron, Shireen. (2012). Knowledge sharing as a culture among Malaysian online social networking users. Procedia-Social and Behavioral Sciences, 50, 1043-1050.
• Ergeneli, Azize, Arı, Güler Sagˇlam, & Metin, Selin. (2007). Psychological empowerment and its relationship to trust in immediate managers. Journal of business research, 60(1), 41-49.
• Fred, Ana, Dietz, Jan LG, Aveiro, David, Liu, Kecheng, & Filipe, Joaquim. (2015). Knowledge Discovery, Knowledge Engineering and Knowledge Management: 6th International Joint Conference, IC3K 2014, Rome, Italy, October 21-24, 2014, Revised Selected Papers (Vol. 553): Springer.
• Hancer, Murat, & George, R Thomas. (2003). Psychological empowerment of non-supervisory employees working in full-service restaurants. International Journal of Hospitality Management, 22(1), 3-16.
• Hasani, Kaveh, & Sheikhesmaeili, Saman. (2016). Knowledge management and employee empowerment: A study of higher education institutions. Kybernetes, 45(2), 337-355.
• Hong, Daegeun, Suh, Euiho, & Koo, Choonghyo. (2011). Developing strategies for overcoming barriers to knowledge sharing based on conversational knowledge management: A case study of a financial company. Expert systems with Applications, 38(12), 14417-14427.
• Hong, Paul, Doll, William J, Revilla, Elena, & Nahm, Abraham Y. (2011). Knowledge sharing and strategic fit in integrated product development proejcts: An empirical study. International Journal of Production Economics, 132(2), 186-196.
• Huang, Xu, Shi, Kan, Zhang, Zhijie, & Cheung, Yat Lee. (2006). The impact of participative leadership behavior on psychological empowerment and organizational commitment in Chinese state-owned enterprises: the moderating role of organizational tenure. Asia Pacific Journal of Management, 23(3), 345-367.
• Hussein, AlShaima Taleb Taleb, Hussein, AlShaima Taleb Taleb, Singh, Sanjay Kumar, Singh, Sanjay Kumar, Farouk, Sherine, Farouk, Sherine, . . . Sohal, Amrik S. (2016). Knowledge sharing enablers, processes and firm innovation capability. Journal of Workplace Learning, 28(8), 484-495.
• Jiang, Xueting, Flores, Hector R, Leelawong, Ronrapee, & Manz, Charles C. (2016). The effect of team empowerment on team performance: A cross-cultural perspective on the mediating roles of knowledge sharing and intra-group conflict. International Journal of Conflict Management, 27(1), 62-87.
• Kalajahi, Mahrokh, & Janani, Hamid. (2015). Effect of the Knowledge Management on Empowering Physical Education Teachers in Universities of Northwestern of Iran. International Journal of Sport Studies, 5(8), 921-924.
• Liebowitz, Jay, & Frank, Michael. (2016). Knowledge management and e-learning: CRC press.
• Lin, Hsiu-Fen, Lee, Hsuan-Shih, & Wang, Da Wei. (2009). Evaluation of factors influencing knowledge sharing based on a fuzzy AHP approach. Journal of Information Science, 35(1), 25-44.
• Mishra, Aneil Kumar. (1992). Organizational responses to crisis: The role of mutual trust and top management teams.
• Mogotsi, Isaac C, Boon, JA Hans, & Fletcher, Lizelle. (2011). Knowledge sharing behaviour and demographic variables amongst secondary school teachers in and around Gaborone, Botswana. South African Journal of Information Management, 13(1), 1-6.
• Rapp, Adam, Ahearne, Michael, Mathieu, John, & Schillewaert, Niels. (2006). The impact of knowledge and empowerment on working smart and working hard: The moderating role of experience. International Journal of Research in Marketing, 23(3), 279-293.
• Sahay, BS. (2005). Multi-factor productivity measurement model for service organisation. International Journal of Productivity and Performance Management, 54(1), 7-22.
• Shahhosseini, Somayyeh, & Piri, Morteza. Investigation the Role of Knowledge Management in Staff Empowerment (Case Study: General Department of Education, Western Azerbaijan Province.
• Siachou, Evangelia, & Gkorezis, Panagiotis. (2014). Do empowered employees absorb knowledge? An empirical investigation of the effects of psychological empowerment dimensions on absorptive capacity. Management Research Review, 37(2), 130-151.
• Sigler, Tracey Honeycutt, & Pearson, Christine M. (2000). Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment. Journal of quality management, 5(1), 27-52.
• Spreitzer, Gretchen M, & Doneson, David. (2005). Musings on the past and future of employee empowerment. Handbook of Organizational Development. Thousand Oaks: Sage.
• Tan, Sharon, Teo, Hock-Hai, Tan, Bernard, & Wei, Kwok-Kee. (1998). Developing a preliminary framework for knowledge management in organizations. AMCIS 1998 Proceedings, 211.
• Thomas, Kenneth W, & Velthouse, Betty A. (1990). Cognitive elements of empowerment: An “interpretive” model of intrinsic task motivation. Academy of management review, 15(4), 666-681.
• Tseng, Ming-Lang, Lin, Yuan Hsu, Lim, Ming K, & Teehankee, Benito L. (2015). Using a hybrid method to evaluate service innovation in the hotel industry. Applied Soft Computing, 28, 411-421.
• Villegas, Belinda Sanchez. (2015). Factors influencing administrators’ empowerment and financial management effectiveness. Procedia-Social and Behavioral Sciences, 176, 466-475.
• Wang, Sheng, & Noe, Raymond A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115-131.
• Wang, Zhining, & Wang, Nianxin. (2012). Knowledge sharing, innovation and firm performance. Expert systems with applications, 39(10), 8899-8908.
• Woods, John A, & Cortada, James. (2013). The knowledge management yearbook 2000-2001: Routledge.
• Xue, Yajiong, Bradley, John, & Liang, Huigang. (2011). Team climate, empowering leadership, and knowledge sharing. Journal of knowledge management, 15(2), 299-312.
• Yang, Jinhua, Liu, Yanhui, Chen, Yan, & Pan, Xiaoyan. (2014). The effect of structural empowerment and organizational commitment on Chinese nurses' job satisfaction. Applied Nursing Research, 27(3), 186-191.
• Yip, Mum Wai, Ng, Alex Hou Hong, Din, Sabariyah, & Abu Bakar, Nooh. (2012). Education and training is a key success factor of knowledge management implementation: A case study.