Provide a Model for Customer Advocacy (Detergents Customers in Tehran
Subject Areas :
mirza hasan
hosseini
1
Mohammad
MahmoodiMeymand
2
علی اکبر
جوکار
3
Farzane sadat
hosseiny
4
Keywords: Customer Advocacy, Customer Assessment, Customer Self-Motivators Word of Mouth,
Abstract :
Because social media is becoming more and more interactive, consumers can also affect other consumers more than past and make them aware of their views and experiences. By influencing this broad spectrum, customers can stop, control, and manage marketing efforts; this means that customers are getting power on the market. One of a variety of powerful customers that can help the organization and support the organization without any expectations is customer advocacy. The goal of this research is to study the antecedents of customer advocacy. A descriptive survey design was used in this research. Based on its goal this research was an applied one. The target population of this research was the customers of detergents product in Tehran. To collect data 336 questionnaires were distributed among customers by using simple random sampling method. For data analysis and testing research hypotheses, structural equation modeling (SEM) method was applied by using LISREL software. The results revealed that both Customer assessment and self-motivators dimentions and their factors have a strong positive effect on Customer Advocacy
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