List of Articles Open Access Article Abstract Page Full-Text 1 - Providing an Integrated Approach to Improve Business Processes in Service Organizations abolfazlَ zare saeed safari reza abbasi Open Access Article Abstract Page Full-Text 2 - Investigating the impact of employer satisfaction on the responsiveness and quality of electronic services through the mediation of employer trust in small business workshops in Shazand city فتانه یاراحمدی رضا بادرستانی