List of Articles Open Access Article Abstract Page Full-Text 1 - The Impact of Perceived Service Quality on Customer Citizenship Behavior of Kermanshah National Bank According to the Mediator Role of Customer Satisfaction فتانه یاراحمدی مه نوش فیلی Open Access Article Abstract Page Full-Text 2 - A Framework for Measuring open innovation in the organization Hadi Azarpira saeed safari Amin Habibirad