List of Articles
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Open Access Article
1 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment
elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدیIn organizations today, lack of sense of responsibility towards customers prevents effective service to them.The purpose of this study was to investigate the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer servi MoreIn organizations today, lack of sense of responsibility towards customers prevents effective service to them.The purpose of this study was to investigate the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment in Ahvaz Social Security Organization. This research is applied and descriptive. The statistical population of this research is 210 employees of the Social Security Organization of Khuzestan province. Cochran's formula was used to determine the sample size and the number of samples was estimated to be 126. Sampling in this study was simple random. The data collection tool in this study is a questionnaire. The validity of the questionnaires was confirmed by using the content validity method and their reliability was confirmed by calculating Cronbach's alpha. In this study, to investigate and test the hypotheses and conceptual model, the structural equation approach and Smart Pls2 and Spss 19 software were used. The results of examining the hypotheses showed that social responsibility has a positive and significant effect on organizational pride. It also showed that among the dimensions of social responsibility, legal responsibility and humanitarian responsibility are of the highest importance. The results also show that social responsibility and customer service commitment have a positive and significant effect and finally organizational pride has a positive and significant effect on customer service commitment. Manuscript profile -
Open Access Article
2 - پدیده دوستی در محل کار و شدت اخلاقی کارکنان در شرکت های داروسازی
mojtaba farrokhiThe present study was conducted with the aim of investigating the effect of friendship in the workplace on moral intensity. This research is applied in terms of purpose and descriptive-correlation in terms of month. The statistical population of these researchers and MoreThe present study was conducted with the aim of investigating the effect of friendship in the workplace on moral intensity. This research is applied in terms of purpose and descriptive-correlation in terms of month. The statistical population of these researchers and pharmaceutical companies in the city of Isfahan were 1850 people in 1401, of which 322 people were selected as a sample using the available sampling method. This research includes 7 hypotheses, for which a 24-question standard questionnaire was used. In this research, construct validity and validity were used to check the validity of the questionnaire, and Cronbach's alpha method was used to determine the reliability of the questionnaire. SPSS 22 and AMOS 22 software were used to analyze the data and test the hypotheses. The results of the hypotheses test showed that friendship at work has a significant effect on moral intensity with a value of 0.64. Friendship at work has a significant effect on importance with a value of 0.41. Friendship in the workplace with a value of 0.49 is on the agreement of social influence. friendship at work with a value of 0.41 over proximity; friendship at work with a value of 0.37 on the effect; Friendship at work with a value of 0.46 has a significant effect on time urgency and friendship at work with a value . Manuscript profile -
Open Access Article
3 - Assessment of organization efficiency using an integrated model of EFQM-network data envelopment analysis
Alireza Khosravi Mohammad Fallah Esmaeil NajafiEstablishment of the modern managerial systems is one of the most important steps for the excellence of organizations. The European Foundation of Quality Management (EFQM) is one of the technics that has started from Europe during the two recent decades and nowadays man MoreEstablishment of the modern managerial systems is one of the most important steps for the excellence of organizations. The European Foundation of Quality Management (EFQM) is one of the technics that has started from Europe during the two recent decades and nowadays many organizations are in the process of implementing this model with- in their managerial domain. Data Envelopment Analysis (DEA) is a known nonparametric tool for evaluating the organization’s efficiency. In addition to having the capability to measure the total efficiency of a system, network DEA is able to calculate the efficiency of system components. Since EFQM can be considered as a multi-stage system, existence of network DEA along with it can improve the analysis. In this paper, an integrated model has been suggested based on EFQM and Network DEA for assessing the organization’s operation. For this purpose, at first the EFQM has been considered as a ‘four-stage system’ including leadership (the first stage), activities related to employees, policy, strategy and partnership (the second stage), processes (the third stage), and results (the fourth stage). Then considering 32 sub-criteria in EFQM, input and output variables have been determined for each one of the four stage s and on this basis math form for Network DEA model has been developed for this 4-satge system. Manuscript profile -
Open Access Article
4 - Presenting the grading model of branches and supervision departments with two modern banking approaches and integrating branches using AHP and DEA
hamid asayesh Mohammad Khorsand Zak mahdi kamali Asadollah FasihiPurpose: The purpose of this research is to explain the grading criteria of departments and branch supervisors in banking with two approaches of modern banking and merging branches. Necessity: In the first step, the efficiency model of regions and guardianships should MorePurpose: The purpose of this research is to explain the grading criteria of departments and branch supervisors in banking with two approaches of modern banking and merging branches. Necessity: In the first step, the efficiency model of regions and guardianships should be examined, regarding the measurement of the efficiency of banks, various studies have been found that sometimes have contradictory results, but considering the two simultaneous approaches of modern banking and the integration of branches, regarding the explanation of the framework of efficiency evaluation in No research has been found on the level of supervisors and branch offices. Methodology: In this research, hierarchical analysis (AHP) is used to determine the grading criteria of branch affairs offices and supervisors, and data envelopment analysis (DEA) is used for grading. Findings: Among the 27 branches and supervision departments of the bank, 11 branches and supervision departments have a relative efficiency of 100%, which include the branches and supervisions of West Azerbaijan, Ilam, Greater Tehran, Razavi Khorasan, Zanjan, Qazvin, Qom, Kurdistan, Kahgiluyeh and Boyer Ahmad, Markazi and Hormozgan. Conclusion: All the branch affairs departments and bank supervisors are not working. 11 branch affairs administration and country supervision during the years 1400-1395 have always worked efficiently. The management of this office of branches and guardianships can be encouraged and set as a model for other branches and guardianships. However, the method of data coverage analysis introduces patterns well for each department of branch affairs and supervision. Manuscript profile -
Open Access Article
5 - Designing a model for reducing the behavioral entropy of justice administration employees, focusing on the three-pronged model
Maryam Gholizadeh Mohammad Ali Sarlak Ebrahim MehranfarChanging employee behavior is a common challenge for many organizations. When employees deviate from expected behavior, it can be seen as a form of human behavioral entropy, making it difficult to predict their actions. Entropy is a degree of disorder in any system th MoreChanging employee behavior is a common challenge for many organizations. When employees deviate from expected behavior, it can be seen as a form of human behavioral entropy, making it difficult to predict their actions. Entropy is a degree of disorder in any system that increases over time according to the second law of thermodynamics. Disturbances may also occur in human behavior when human behavior goes out of stability and moves towards instability, which can be called entropy in behavior. With the appearance of entropy in the behavior of employees, it becomes difficult for managers to control their behavior and the possibility of any behavioral problems in the organization is obvious. Understanding the underlying causes of these behaviors can help prevent problems within organizations. This study is focused on developing a model to reduce employee behavioral entropy within the justice administration system. The research is qualitative in nature, with a statistical population consisting of experts with relevant experience in the field. The research sample was selected using purposive sampling. Qualitative data was collected through interviews and analyzed using thematic analysis. The results of the analysis identified background factors (economic, legal, social, political, and technological), behavioral factors (personality, professional ethics, job passion, impression management, and job satisfaction), and structural factors (structural and process, leadership, work rules and regulations, cultural and educational) as organizing categories and basic categories in the design of the model, focusing on a three-pronged approach to reducing justice administration employee behavioral entropy. Manuscript profile