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List of Articles Quality Open Access Article Abstract Page Full-Text 1 - To survey the combined application of QFD and VA in product design to achieve the superior competitive position (Case Study: SAIPA company) حسن فارسیجانی سمیه کشاورز دستک Open Access Article Abstract Page Full-Text 2 - Designing a Fuzzy Expert System For Measuring E-Banking Service Quality shohreh nasri علیرضا حسن زاده علی رجب زاده Open Access Article Abstract Page Full-Text 3 - Fitness desk operators and anthropometric factors the implementation of a quality management system approach to structural modeling Marzieh Babaeianpoor محمد مهدی مصطفوی دهزویی حسين بحريني Open Access Article Abstract Page Full-Text 4 - Training of University’s Human Resources and its Impact on Quality of work life and performance of staff (case study: Iran university of science and Technology staffs) علی بنیادی نایینی سید محسن اقبالی Open Access Article Abstract Page Full-Text 5 - Strategic analysis of citizen satisfaction with service quality of Shiraz҆ urban parks by using multi criteria satisfaction analysis Open Access Article Abstract Page Full-Text 6 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers maryam akhavan مجید باقری Open Access Article Abstract Page Full-Text 7 - Relationship between quality of work life and organizational commitment:the role of moderators Employee empowerment Open Access Article Abstract Page Full-Text 8 - Studying the effect of Qualified Management on Environmental Management and Green Supply Chain and their impact on Green function ( A Case study done by:Pars Khazar co.) seyyed sajjad mohtasham Reza Esmaeilpour Mohammad Rahim Ramazanian Open Access Article Abstract Page Full-Text 9 - Work-life quality and organizational performance, using the Balanced Scorecard (Case Study: University of Science and Technology) saeed khademian hamed dehghanan Open Access Article Abstract Page Full-Text 10 - Relationship between quality of work life and organizational commitment:the role of moderators Employee empowerment Open Access Article Abstract Page Full-Text 11 - Structural Pattern of the Effects of Total Quality Management Components on Staff’s job Performance Along with Moderating Role of Organizational Factors in Teacher Training Universities akbar keshavarzi Open Access Article Abstract Page Full-Text 12 - The Impact of Brand Extension Success Drivers on Attitude toward Brand Extension with Role of Mediator Service Quality (Case Study: Day Bank and Service Companies with Day Brand in Isfahan City) Ali Kazemi Hajar Rafie Azarnoosh Ansari Open Access Article Abstract Page Full-Text 13 - Identifying factors affecting bancassurance desks efficiency, Case study: Bank MELLAT and MA Insurance حمیدرضا نورعلیزاده علی بنیادی نایینی Mohsen Sadeghi Open Access Article Abstract Page Full-Text 14 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior Ali shariat nejad Open Access Article Abstract Page Full-Text 15 - Exploring to Moderating Role of Ethical trait On Model of Brand Affect in Banking Services Mohammad Reza Karimi Alavijeh Amir Aslani Aslani Afrashteh Open Access Article Abstract Page Full-Text 16 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 17 - Composite pattern of enhancement of quality performance and kansei engineering in emotional design with group decision making models approach gholamreza hashemzade khorasegani Mohammad Reza Bahrami Fatemeh Sadat Yazdani Open Access Article Abstract Page Full-Text 18 - Optimal Selection of Industrial Building Systems using Analytic Hierarchy Process: A Case Study in Schools of Kerman Province Amirabbas Abouei Mehrizi Hamzeh Dehghani Open Access Article Abstract Page Full-Text 19 - The impact of responsiveness and quality of electronic services (digital transformation plan) of social security on the trust of small business employers in the social security organization with the mediating role of employer satisfaction (case study: small business employers of Shazand city) fataneh yarahmadi Reza baderestani Open Access Article Abstract Page Full-Text 20 - Providing an Integrated Approach to Improve Business Processes in Service Organizations abolfazlَ zare saeed safari reza abbasi Open Access Article Abstract Page Full-Text 21 - Investigating the impact of employer satisfaction on the responsiveness and quality of electronic services through the mediation of employer trust in small business workshops in Shazand city فتانه یاراحمدی رضا بادرستانی Open Access Article Abstract Page Full-Text 22 - The Impact of Perceived Service Quality on Customer Citizenship Behavior of Kermanshah National Bank According to the Mediator Role of Customer Satisfaction فتانه یاراحمدی مه نوش فیلی
