List of Articles مشتری

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  1 - Decreasing of gap between service quality in direction of increasing of customers, stabilized value with assistance of SERVQUAL model
  مصطفی کاظمی سعیده  فنودی
• Open Access Article
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  2 - The relation between organizational learning culture and customer satisfaction: The mediating role of job satisfaction
  مهدی  حقیقی کفاش زهره  دهدشتی شاهرخ حسن  غریبی
• Open Access Article
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  3 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers
  maryam akhavan مجید باقری
• Open Access Article
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  4 - The Impact of Customer’s Emotion upon Product Features with Kansei Engineering Approach
  gholamreza hashemzade khorasegani Mohammad Reza Bahrami
• Open Access Article
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  5 - Modeling of the Factors affecting customer loyalty on internet brand using Fuzzy DEMATEL technique Mobin Net company
  شادی پارسایی منش Ali Bonyadi Naeini
• Open Access Article
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  6 - Assessing the impact of organizational change tend to increase customer satisfaction with regard to relationship marketing
    zahra ameri
• Open Access Article
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  7 - شناسایی و اولویت بندی شاخص های موثر بر رضایت مشتریان(CSI) به عنوان پیشنیاز مدیریت ارتباط با مشتری (CRM) در بانک ملت
  freshte amin
• Open Access Article
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  8 - طراحي مدل سیستم خدمات انعطاف پذیر FSS در نظام بانکی
  freshte amin
• Open Access Article
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  9 - Providing a New Method for Customer Satisfaction Data Analysis (Case Study: Automotive Industry: Logan Car)
  mahnaz ebrahimi sadr abadi ali mohammad kimiagari seyed mahdi seyed esfahani
• Open Access Article
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  10 - Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran)
  Milad Kolagar Daroonkola  
• Open Access Article
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  11 - The Effect Of Customer Knowledge Management Performance With Moderating Role Of Innovation Capability In Insurance Industry : A Case Study On Alborz Insurance Company
  nasrin talaeefard Farhad Sanjarifard nader salehi
• Open Access Article
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  12 - بررسی رابطه بین تصویر سازمانی و رضایت مشتریان درسازمان تأمین اجتماعی استان گلستان
    taraneh enayati kiomars niazazari
• Open Access Article
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  13 - Using Meta-Synthesis Method to Proposing a Comprehensive Model of Effective Factors in Persuasive Advertising
  sahar mashhadi Tahmours  Hasangholi Pouryasouri Soheila Bourghani Farahani abdolhossein karam pour
• Open Access Article
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  14 - Provide a Model for Customer Advocacy (Detergents Customers in Tehran
  mirza hasan hosseini Mohammad MahmoodiMeymand علی اکبر  جوکار Farzane sadat hosseiny
• Open Access Article
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  15 - Explaining a model for sacrifice based on customer experience in the hotel industry (four and five stars in Shiraz)
  jahanbakhsh rahimi baghmalek seyed abolghasem mira Mohammad Haghighi
• Open Access Article
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  16 - Factors Affecting Customer Participation in the New Product Development Process: Case study of food industry of Mazandaran province
  khorshid forughinia ali akbar Jowkar Mohammad Mahmoudi Maymand mirza hassan hosseini
• Open Access Article
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  17 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(
  kamran jalilian kameleh nasiri
• Open Access Article
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  18 - Investigating the behavior of bank customers after the merger of branches with the development of a cluster analysis model; Case Study: Mellat Bank
  رضا قسمتی
• Open Access Article
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  19 - Social media and value creation: the role of interaction satisfaction
  Seyed Amir Hossein Madani Abolfazl Danaei gholamreza jandaghi
• Open Access Article
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  20 - Assessing the impact of passion on social media on intention of revisit tourists with a mediating role of customer interaction with customer (Case study: Tourists of Isfahan city)
  Yazdan Shirmohammadi Ramadan  Gholami Awati Maryam  Mohammadi Moghaddam
• Open Access Article
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  21 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers)
  hamid reza masoudi
• Open Access Article
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  22 - Investigating effect of front-line of employees’ competences on customer satisfaction with the role of moderating situational conditions (case of study: hypermi of store mashhad
  وجیهه  هوشیار Seyede farnaz Ahmadi saeed
• Open Access Article
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  23 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province
  seyedalireza ebrahimi seyedhamid Ghoreishi
  20.1001.1.22286047.1400.20.67.12.4
• Open Access Article
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  24 - بررسی جایگاه داده¬کاوی در فرآیند مدیریت دانش و ارائه مدل مفهومی جهت استخراج دانش (پیاده¬سازی عملیاتی وگام به گام مدل پیشنهادی بر پایگاه داده یک اپراتور تلفن همراه)
         
• Open Access Article
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  25 - بررسی جایگاه داده¬کاوی در فرآیند مدیریت دانش و ارائه مدل مفهومی جهت استخراج دانش (پیاده¬سازی عملیاتی وگام به گام مدل پیشنهادی بر پایگاه داده یک اپراتور تلفن همراه)
         
• Open Access Article
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  26 - بررسی جایگاه داده¬کاوی در فرآیند مدیریت دانش و ارائه مدل مفهومی جهت استخراج دانش (پیاده¬سازی عملیاتی وگام به گام مدل پیشنهادی بر پایگاه داده یک اپراتور تلفن همراه)
         
• Open Access Article
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  27 - Modeling of Electronic Word of Mouth Marketing Based on text mining User comments, A new approach On social commerce
  Elham Ramezani Ali Rajabzadeh Ghatary Vahid   Baradaran Maryam Shoar
  20.1001.1.22286047.1400.20.68.1.5
• Open Access Article
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  28 - Designing a dynamic model of brand equity with a focus on fake news and customer knowledge at Coca-Cola
  Davood  ariannejad Alireza  Pouya Hadi  Bastam Ali  Hosseinzadeh
• Open Access Article
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  29 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment
  elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی
• Open Access Article
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  30 - Investigating the Effect of Customer Brand Identification on Social Influence, Experimental Hedonic Value and Repurchase Intention by Explaining the Role of Antecedent Factors
  mahdi sabokro Sadegh Paydar Maryam Ahmadi Zahrani
• Open Access Article
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  31 - Evaluating the Effect of Sustainable Marketing with Customer Equity Approach on Consumer behavior and Organizational Performance (Case Study: Detergent Manufacturer Companies of Iran)
  َAbolfazl Dehghani firoozabadi Alireza Asadzadeh firoozabadi vajiheh andalib ardakani